Security & Privacy

Online Security & Privacy

EC Travel is committed to safeguarding the privacy of our users while providing the highest possible quality of service.

1. (a) The controller is EMC Travel & Incentives Ltd, and we are committed to complying with the UK’s data protection law and the EU General Data Protection Regulation (GDPR) for the protection of personal data, as well as the principles of data security in the configuration of our services. We can be contacted at Registered office address 218, 535 Kings Road, London, SW10 0SZ.

(b) If you have any questions about this privacy notice or how we use your personal data, please contact

(c) The purpose for processing your personal information is to allow us to administer your account with us and to provide the products and services you have requested from us. In order to enter into an    agreement with EMC Travel & Incentives Ltd, we will collect, store and use elements of your personal data. The lawful basis for processing of this personal data is known as contractual basis and is necessary by EMC Travel & Incentives Ltd in order to administer your account and to provide the products and services you have requested from us.

When engaging EMC Travel & Incentives Ltd you will usually need to disclose the following:

– First name(s), surname or company name (including representation as the case may be)
– Address (street, street number, postal code, city and country/region)
– Email address
– Telephone and mobile number
– Bank details (account number, account holder and card number)
– VAT ID number (as the case may be)

We will also monitor, record, store and use any telephone call, email or other electronic communications with you for training purposes so that we can check any instructions given to us and to improve the quality of our customer service.

(d) With your permission, the categories of recipients who we will send your information to are:

        – Service Providers

2. (a) Where possible, EMC Travel & Incentives Ltd will take steps to erase any personal data that is no longer necessary for the purposes for which it is collected or otherwise processed, or if you have withdrawn consent for its processing and retention. As a general rule, if you currently have a contract or intend to enter into a contract with EMC Travel & Incentives Ltd, we will store the data for a period of six years after the contract ends, for compliance with our general legal obligations and for the exercise or defence of any legal claims.

(b) Under GDPR, you have the right to ‘block’ or request the deletion or removal of personal data to prevent further processing. This right to erasure is also known as ‘the right to be forgotten’. Specific circumstances in which you can request the deletion or removal of personal data includes:

–  Where the personal data is no longer necessary for the purposes for which it is collected or otherwise processed
–  Where you withdraw consent
–  When you object to the processing and there is no overriding legitimate interest for continuing the processing
–  Where the personal data was unlawfully processed (i.e. otherwise in breach of the GDPR)
–  Where the personal data has to be erased in order to comply with a legal obligation

In case a deletion is not possible due to legal, statutory or contractual retention periods, or if it requires disproportionate efforts or prejudices your legitimate interests, the data will be blocked instead of deleted.

You also have the right to see what personal information we are processing. This can be requested by emailing our Data Protection Officer. There will be no charge for this service. If, however, you log multiple requests, then there may be nominal charge which we will request to cover the administration of these requests.

You may also request from us a copy of the personal data which has been processed through automated means. This will be provided in a structured, commonly used, and machine-readable format (where technically feasible) which you may then transmit to another controller. You have the right to request us to send this to another controller on your behalf, but only if this is technically feasible for us to do so.

(c) You have the right to withdraw your consent for us to collect, process and store your data at any time. If you wish to withdraw your consent, please confirm this in writing to our Data Protection Officer.

(d) If you have a complaint about any aspect of data protection or if you feel your privacy has been breached by us, we would like to hear from you. To help us investigate and resolve your concerns as quickly as possible, please contact our Data Protection Officer.

If you are unhappy with the final response you have received from EMC Travel & Incentives Ltd, you have the right to complain to the supervisory authority, the Information Commissioner’s Office (ICO) within three months of your last meaningful contact with us. You can call the ICO on 0303 123 1113 or by visiting their website:

(e) You will be required to provide personal data, and this is a requirement to enter in to contract. You are obliged to provide this data. Failure to provide this personal data may mean we will be unable to execute the contract and could result in termination of our services.

If at any time we intend to further process your personal data for a reason not originally communicated, we shall provide you, prior to that processing taking place, all relevant information on the additional processing as per paragraph 2 above.